- Bạn vui lòng tham khảo Thỏa Thuận Sử Dụng của Thư Viện Số
Tài liệu Thư viện số
Danh mục TaiLieu.VN
Ebook Cruise operations management: Hospitality perspectives (Third edition) - Part 2
Continued part 1, part 2 of ebook "Cruise operations management: Hospitality perspectives" provides readers with contents including: Chapter 7 - Guest services; Chapter 8 - Managing food and drink operations; Chapter 9 - Managing facilities; Chapter 10 - Health, safety and security; Chapter 11 - Talent management and training; Chapter 12 - Leadership in the cruise industry; Chapter 13 - Managing integrated operations; Chapter 14 - Cruise...
199 p hat 24/06/2024 0 0
Từ khóa: Cruise operations management, Hospitality perspectives, Ocean travel management, Guest services, Managing food and drink operations, Managing integrated operations, Cruise management resources
Ebook West and Wood's introduction to Foodservice (Ninth Edition): Part 1
Part 1 of ebook "West and Wood's introduction to Foodservice (Ninth Edition)" provides readers with content including: foodservice organizations, the foodservice industry, types of foodservice operations; food safety and HACCP; foodservice functions, the menu, purchasing, receiving, storage, inventory, production, service;...
246 p hat 24/06/2024 0 0
Từ khóa: West and Wood's introduction to Foodservice, Food service management, Foodservice organizations, The foodservice industry, Food safety, Foodservice functions
Ebook West and Wood's introduction to Foodservice (Ninth Edition): Part 2
Continued part 1, part 2 of ebook "West and Wood's introduction to Foodservice (Ninth Edition)" provides readers with content including: facilities, cleaning, sanitation, and safety, environmental management, facilities, planning and design, equipment and furnishings; management, organizational design, human resource management, performance improvement, accounting procedures, marketing, leadership;...
386 p hat 24/06/2024 0 0
Từ khóa: West and Wood's introduction to Foodservice, Food service management, Organizational design, Human resource management, Accounting procedures, Foodservice equipment
Ebook Food and beverage management (Sixth edition): Part 1
Part 1 of ebook "Food and beverage management" provides readers with contents including: introducing food and beverage management; classifying food and drink service operations; restaurants and events – the direct market; contract foodservice, travel and public sector catering – the indirect market; developing the concept; the menu; purchasing and storage;...
202 p hat 24/06/2024 0 0
Từ khóa: Food and beverage management, Food service management, Food and drink service operations, Contract foodservice, Public sector catering, The business plan, The purchasing procedure
Ebook Food and beverage management (Sixth edition): Part 2
Continued part 1, part 2 of ebook "Food and beverage management" provides readers with contents including: production and service; controlling the operation; staffing issues; food and beverage marketing; managing quality in food and drink service operations; trends and developments;...
202 p hat 24/06/2024 1 0
Từ khóa: Food and beverage management, Food service management, Food and beverage production, Modern food safety legislation, Beverage production methods, Controlling the operation, Food and beverage cost control
Ebook Professional hotel front office management: Part 2 - Anutosh Bhakta
Continued part 1, part 2 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 5 - Concierge and telephones; Chapter 6 - Other related activities; Chapter 7 - Management;...
154 p hat 24/04/2024 15 1
Từ khóa: Professional hotel front office management, Tourism management, Hotel management, Concierge and bell service, Handling telephones calls, Handling emergency situation, Computerised front office, Service management
Part 1 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 1 - Culture; Chapter 2 - Accountability; Chapter 3 - Location, location, location; Chapter 4 - Hiring;...
93 p hat 26/02/2024 17 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, Human capital, Positive culture companies, SWOT analysis, The recurring cost
Continued part 1, part 2 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 5 - Your reps; Chapter 6 - Pay, benefits, and the dreaded labor unions; Chapter 7 - The people and the technology; Chapter 8 - Return on investment (ROI); Chapter 9 - ROI case study at happy airways; Chapter 10 - From the present to the future;...
111 p hat 26/02/2024 22 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, The dreaded labor unions, Return on investment, Employee satisfaction, The ROI model
Continued part 1, part 2 of ebook "ProfitBrand: How to increase the profitability, accountability, and sustainability of your brand" provides readers with contents including: increasing customer profitability through pricing; profitbrand principles for brand communications; establishing accountability through branding systems; establishing accountability through effective metrics; profitbrand service - owning the customer experience;...
112 p hat 26/02/2024 19 0
Từ khóa: Ebook ProfitBrand, Brand name products, Brand management, Brand name products marketing, Relationship marketing, Customer relations, Customer profitability, Profitbrand principles, Profitbrand service
Ebook Textbook of front office management and operations: Part 2 - Sudhir Andrews
Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...
260 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, Global distribution systems, Front desk counter, Concierge services, Guest relations executive, Front office cashier
Ebook The theory of catering (10th edition): Part 2
Continued part 1, part 2 of ebook "The theory of catering (10th edition)" provides readers with content including: Part 4 - Planning, production and service; Part 5 - Organisation and business development; Part 6 - Legislation;...
393 p hat 26/02/2024 21 1
Từ khóa: The theory of catering, The hospitality industry, Kitchen planning, Production systems, Managing resources, Food and beverage service, Customer care
Part 1 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: four paths to success in the hospitality industry; the essence of hospitality and service; success in your hospitality career; preparing for a successful career in the hospitality industry; success through operations and service excellence; guiding the guest experience; harnessing the power...
258 p hat 27/01/2024 16 1
Từ khóa: The Cornell School of Hotel Administration on hospitality, Hotel management, Hospitality industry, The hospitality industry, Predicting customer choices, Managing hospitality operations, Build service quality, Demand management
Đăng nhập