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Ebook Textbook of front office management and operations: Part 1 - Sudhir Andrews
Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...
227 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, The tourism industry, Principles of management, Hotel automated systems, Hotel management system, Front office organisation
Ebook Textbook of front office management and operations: Part 2 - Sudhir Andrews
Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...
260 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, Global distribution systems, Front desk counter, Concierge services, Guest relations executive, Front office cashier
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