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Ebook Bottom-line call center management: Creating a culture of accountability and excellent customer service - Part 2

Continued part 1, part 2 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 5 - Your reps; Chapter 6 - Pay, benefits, and the dreaded labor unions; Chapter 7 - The people and the technology; Chapter 8 - Return on investment (ROI); Chapter 9 - ROI case study at happy airways; Chapter 10 - From the present to the future;...

Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, The dreaded labor unions, Return on investment, Employee satisfaction, The ROI model

111 p tailieu_hat 26/02/2024 16 0

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