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Part 1 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 1 - Culture; Chapter 2 - Accountability; Chapter 3 - Location, location, location; Chapter 4 - Hiring;...
93 p hat 26/02/2024 12 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, Human capital, Positive culture companies, SWOT analysis, The recurring cost
Continued part 1, part 2 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 5 - Your reps; Chapter 6 - Pay, benefits, and the dreaded labor unions; Chapter 7 - The people and the technology; Chapter 8 - Return on investment (ROI); Chapter 9 - ROI case study at happy airways; Chapter 10 - From the present to the future;...
111 p hat 26/02/2024 16 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, The dreaded labor unions, Return on investment, Employee satisfaction, The ROI model
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