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Part 1 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 1 - Culture; Chapter 2 - Accountability; Chapter 3 - Location, location, location; Chapter 4 - Hiring;...
93 p hat 26/02/2024 17 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, Human capital, Positive culture companies, SWOT analysis, The recurring cost
Ebook Strategic management for tourism, hospitality and events (Second edition): Part 1
Part 1 of ebook "Strategic management for tourism, hospitality and events" provide readers with content about: strategy and the tourism, hospitality and events contexts; analysing the internal environment; analysing the external environment and SWOT;... Please refer to part 1 of the ebook for details!
337 p hat 21/05/2023 29 0
Từ khóa: Strategic management for tourism hospitality and events, Tourism management, Hospitality industry management, Tourism hospitality and event organizations, SWOT analysis for tourism hospitality and event, The financial in tourism hospitality and event organizations
Ebook Strategic management for travel and tourism: Part 1
Part 1 of ebook "Strategic management for travel and tourism" provide readers with content about: an introduction to the strategic process; internal analysis; external analysis; strategy and strategic objectives for travel and tourism organizations; the travel and tourism organization - competences, resources and competitive advantage;... Please refer to the ebook for details!
216 p hat 26/03/2023 25 0
Từ khóa: Ebook Strategic management for travel and tourism, Strategic management for travel and tourism, The travel and tourism organization, The external environment for travel and tourism organizations, SWOT analysis, Strategy for travel and tourism
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