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Part 1 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 1 - Culture; Chapter 2 - Accountability; Chapter 3 - Location, location, location; Chapter 4 - Hiring;...
93 p hat 26/02/2024 12 0
Từ khóa: Bottom-line call center management, Creating a culture of accountability, Excellent customer service, Human capital, Positive culture companies, SWOT analysis, The recurring cost
Ebook Handbooks of hospitality human resources management: Part 2
Continued part 1, part 2 of ebook "Handbooks of hospitality human resources management" provide readers with content about: developing human resources; critical human resource issues; employee orientation and mentoring programs; contributing to employee development through training and education; strategic human resources management issues in hospitality and tourism organizations;... Please refer to part 2 of the ebook for details!
208 p hat 22/10/2022 13 0
Từ khóa: Handbooks of hospitality human resources management, Hospitality human resources management, Developing human resources, Critical human resource issues, Human capital development, HR practitioner’s view
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