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Ebook Oxford English for careers: Tourism 2 (Student's book)
Ebook "Oxford English for careers: Tourism 2 (Student's book)" authentic and up-to date information in every course, written and checked by industry insiders; clear and straightforward structure, with each unit containing a menu of learning outcomes, and an end-of-unit checklist with 'Can do' tick boxes; teaches English in context, so students practise the language and skills they need for the job in real work situations; real-world profiles...
145 p hat 24/06/2024 1 0
Từ khóa: Oxford English for careers, Oxford English for careers tourism, Tourist information services, Rural tourism, Hotel entertaiment, Business travel, Hotel services
Ebook Professional hotel front office management: Part 2 - Anutosh Bhakta
Continued part 1, part 2 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 5 - Concierge and telephones; Chapter 6 - Other related activities; Chapter 7 - Management;...
154 p hat 24/04/2024 15 1
Từ khóa: Professional hotel front office management, Tourism management, Hotel management, Concierge and bell service, Handling telephones calls, Handling emergency situation, Computerised front office, Service management
Ebook Quantitative methods in tourism economics: Part 1
Part 1 of ebook "Quantitative methods in tourism economics" provides readers with contents including: behavioural issues; loyalty measurement in tourism - a theoretical reflection; tourists return intentions - a mixed logit approach; evaluation of the interrailers’ satisfaction regarding the tourism services and activities in Italy, Greece and Croatia; forecasting tourism demand for south Africa using a single equation causal approach;...
129 p hat 24/04/2024 13 0
Từ khóa: Quantitative methods in tourism economics, Advances in tourism economics, Loyalty measurement in tourism, Tourists return intentions, Tourism services, Tourism demand, Tourism flows
Ebook Consumer psychology of tourism, hospitality and leisure (Volume 3): Part 1
Part 1 of ebook "Consumer psychology of tourism, hospitality and leisure (Volume 3)" presents the following content: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; a duality in vacation decision making; effects of holiday packaging on tourist decision making: some preliminary results;...
192 p hat 23/07/2023 32 0
Từ khóa: Consumer psychology of tourism, Consumer psychology of hospitality, Consumer psychology of leisure, Risk perceptions, Information processing tendencies, Service product evaluation
Ebook Tourism in China: Destination, cultures and communities - Part 2
Continued part 1, part 2 of ebook "Tourism in China: Destination, cultures and communities" provide readers with content about: community participation and perspectives; community participation and social impacts of tourism; community involvement in rural tourism development - evidence from Pinggu, Yanqing and Miyun districts, Beijing municipality; the context of Chinese tourism - an overview and implications for research;... Please refer to...
163 p hat 27/06/2023 26 0
Từ khóa: Tourism in China, Destination - cultures and communities, Destinations and cultural representations, Evolution of cultural tourism, Evaluation of visitor experience, The tourism services perspective
Ebook Marketing in travel and tourism (Fourth edition): Part 1
Part 1 of ebook "Marketing in travel and tourism" provide readers with content about: the meaning of marketing in travel and tourism; understanding the consumer and the marketing mix in travel and tourism; planning for marketing strategy and short term operational objectives and compaigns; planning marketing campaigns - budgeting and evaluating marketing performance;... Please refer to part 1 of the ebook for details!
253 p hat 21/05/2023 29 1
Từ khóa: Marketing in travel and tourism, Tourism marketing, The dynamic business environment, Tourism motivations, Tourism buyer behaviour, The evolving marketing mix for tourism service
Ebook Service quality in leisure and tourism: Part 1
Part 1 of ebook "Service quality in leisure and tourism" provide readers with content about: understanding quality in leisure and tourism; the leisure and tourism product; quality as a goal; the consumer; concepts of quality in leisure and tourism; customer satisfaction; the leisure and tourism experience;...
134 p hat 23/04/2023 26 0
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Customer satisfaction, The leisure experience, The tourism experience, Capacity management
Ebook Service quality in leisure and tourism: Part 2
Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...
101 p hat 23/04/2023 31 0
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Delivering quality, Quality management systems, Quality management tools, Human resource management
Ebook Vietnam tourism occupational standards: Food and beverage service - Part 1
Part 1 of ebook "Vietnam tourism occupational standards: Food and beverage service" provides readers with information about standards such as: prepare the restaurant for food service; take reservations; welcome and receive guests; take and place an order; serve food at table; serve drinks and accompaniments; clear table; provide room service;... Please refer to part 1 of the ebook for details!
81 p hat 27/01/2023 23 0
Từ khóa: Vietnam tourism occupational standards, Food and beverage service, The restaurant for food service, Serve food at table, Serve drinks and accompaniments, Monitor food and beverage service
Ebook Vietnam tourism occupational standards: Food and beverage service - Part 2
Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Food and beverage service" provides readers with information about standards such as: quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; plan, manage and conduct meetings; operate basic security equipment;... Please refer to part 2 of the ebook for details!
111 p hat 27/01/2023 19 0
Từ khóa: Vietnam tourism occupational standards, Food and beverage service, Operate basic security equipment, Manage food and beverage operations, Plan the workforce, Process financial transactions
Ebook Vietnam tourism occupational standards: Small accommodation operations - Part 1
Part 1 of ebook "Vietnam tourism occupational standards: Small accommodation operations" provides readers with information about standards such as: receive and process reservations; provide check in and registration services; provide guest services; provide checkout services; provide bell boy and porter services; clean and maintain facilities and equipment;... Please refer to part 1 of the ebook for details!
71 p hat 25/11/2022 23 0
Từ khóa: Vietnam tourism occupational standards, Small accommodation operations, Receive and process reservations, Provide guest services, Service a guest room, Handle guest laundry
Ebook Vietnam tourism occupational standards: Tourist boat service - Part 1
Part 1 of ebook "Vietnam tourism occupational standards: Tourist boat service" provides readers with information about standards such as: arrange trolley and equipment; service a guest room; clean and maintain facilities and equipment; prepare the restaurant for food service; take and place an order; serve food at table; serve drinks and accompaniments;... Please refer to part 1 of the ebook for details!
55 p hat 25/11/2022 38 0
Từ khóa: Vietnam tourism occupational standards, Tourist boat service, Service a guest room, Prepare the restaurant for food service, Serve food at table, Conduct a staff performance review
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