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Ebook Oxford English for careers: Tourism 2 (Student's book)
Ebook "Oxford English for careers: Tourism 2 (Student's book)" authentic and up-to date information in every course, written and checked by industry insiders; clear and straightforward structure, with each unit containing a menu of learning outcomes, and an end-of-unit checklist with 'Can do' tick boxes; teaches English in context, so students practise the language and skills they need for the job in real work situations; real-world profiles...
145 p hat 24/06/2024 1 0
Từ khóa: Oxford English for careers, Oxford English for careers tourism, Tourist information services, Rural tourism, Hotel entertaiment, Business travel, Hotel services
Ebook Professional hotel front office management: Part 2 - Anutosh Bhakta
Continued part 1, part 2 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 5 - Concierge and telephones; Chapter 6 - Other related activities; Chapter 7 - Management;...
154 p hat 24/04/2024 15 1
Từ khóa: Professional hotel front office management, Tourism management, Hotel management, Concierge and bell service, Handling telephones calls, Handling emergency situation, Computerised front office, Service management
Ebook Textbook of front office management and operations: Part 2 - Sudhir Andrews
Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...
260 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, Global distribution systems, Front desk counter, Concierge services, Guest relations executive, Front office cashier
Part 1 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: four paths to success in the hospitality industry; the essence of hospitality and service; success in your hospitality career; preparing for a successful career in the hospitality industry; success through operations and service excellence; guiding the guest experience; harnessing the power...
258 p hat 27/01/2024 16 1
Từ khóa: The Cornell School of Hotel Administration on hospitality, Hotel management, Hospitality industry, The hospitality industry, Predicting customer choices, Managing hospitality operations, Build service quality, Demand management
Ebook Vietnam tourism occupational standards – Hotel management: Part 2
Vietnam tourism occupational standards – Hotel management consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each job will consist of a blend of functional, core and generic units.
42 p hat 09/07/2016 239 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Hotel management, Quản lý khách sạn, Prepare budgets, Procure products or services
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