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Ebook Professional hotel front office management: Part 2 - Anutosh Bhakta
Continued part 1, part 2 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 5 - Concierge and telephones; Chapter 6 - Other related activities; Chapter 7 - Management;...
154 p hat 24/04/2024 15 1
Từ khóa: Professional hotel front office management, Tourism management, Hotel management, Concierge and bell service, Handling telephones calls, Handling emergency situation, Computerised front office, Service management
Ebook Restaurant service basics: Part 2
Continued part 1, part 2 of ebook "Restaurant service basics" provides readers with content including: Chapter 5 - Serving the meal; Chapter 6 - Safety, sanitation, and emergency procedures; Chapter 7 - Handling service with a computer system; Chapter 8 - Wine and bar service;... Please refer to part 2 of the ebook for details!
105 p hat 26/11/2023 22 2
Từ khóa: Restaurant service basics, The Wiley restaurant basics series, Table service, Serving the meal, Handling service, Wine and bar service, Handling unusual circumstances
Ebook The modern bartender: Part 1 - Jason Jelicich
Part 1 of ebook "The modern bartender" provides readers with content including: Chapter 1 - Introduction; Chapter 2 - The modern bartender; Chapter 3 - Serving alcohol; Chapter 4 - Money handling; Chapter 5 - The modern bar; Chapter 6 - Preparing for service; Chapter 7 - Product knowledge; Chapter 8 - Customer service;...
77 p hat 26/11/2023 24 4
Từ khóa: The modern bartender, Serving alcohol, Money handling, The modern bar, Preparing for service, Product knowledge, Customer service
Ebook Vietnam tourism occupational standards: Small accommodation operations - Part 1
Part 1 of ebook "Vietnam tourism occupational standards: Small accommodation operations" provides readers with information about standards such as: receive and process reservations; provide check in and registration services; provide guest services; provide checkout services; provide bell boy and porter services; clean and maintain facilities and equipment;... Please refer to part 1 of the ebook for details!
71 p hat 25/11/2022 23 0
Từ khóa: Vietnam tourism occupational standards, Small accommodation operations, Receive and process reservations, Provide guest services, Service a guest room, Handle guest laundry
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