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Ebook Vietnam tourism occupational standards – Hotel management: Part 1
The Vietnam Tourism Occupational Standards (VTOS) for Hotel Management covers the key tasks of a manager of a small to medium hotel, and is focused on developing the competencies (skills, knowledge and attitudes/behaviours) to be able to operate the hotel efficiently and professionally.
62 p hat 09/07/2016 253 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Hotel management, Quản lý khách sạn, Manage front office operations, Manage housekeeping operations
Ebook Vietnam tourism occupational standards – Hotel management: Part 2
Vietnam tourism occupational standards – Hotel management consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each job will consist of a blend of functional, core and generic units.
42 p hat 09/07/2016 239 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Hotel management, Quản lý khách sạn, Prepare budgets, Procure products or services
Ebook Vietnam tourism occupational standards – Housekeeping operations: Part 1
VTOS for Housekeeping Operations cover all housekeeping jobs from Housekeeper to Executive Housekeeper and Rooms Division Manager. The VTOS housekeeping standards have also taken account of local hotel operations. This standard is divided into 2 parts, part 1 includes units title: Arrange trolley and equipment; service a guest room; service public areas, facilities and equipment; clean and maintain facilities and equipment; handle guest...
91 p hat 09/07/2016 271 3
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Housekeeping operations, Phục vụ buồng, Service a guest room, Service public areas
Ebook Vietnam tourism occupational standards – Housekeeping operations: Part 2
VTOS units of competence have been grouped to provide a range of industry-relevant qualifications/job titles from basic to advanced levels and also a number of diplomas suitable for college teaching, therefore making it relevant for the industry and the formal education sector. Part 2 of VTOS standards - Housekeeping operations includes units title: Prepare budgets, procure products or services, manage quality service and customer...
82 p hat 09/07/2016 283 4
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Housekeeping operations, Phục vụ buồng, Prepare budgets, Procure products
Ebook Vietnam tourism occupational standards – On-site tour guiding: Part 1
The following VTOS Onsite Tour Guiding Standards have been prepared to provide qualifications for on-site tour guides working at local destinations, World Heritage Sites or other important cultural or religious heritage sites in Vietnam. Onsite tour guides are an essential part of sustainable tourism development as they play an important role in educating the visitors about the authentic values of sites and codes of responsible conduct.
36 p hat 09/07/2016 259 3
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, On-site tour guiding, Thuyết minh du lịch, On-site entertainment, Sustainable tourism activities
Ebook Vietnam tourism occupational standards – On-site tour guiding: Part 2
The main responsibility of an on-site tour guide is to communicate cultural, environmental or heritage values to the audience through interpretive activities. Part 2 of VTOS Onsite Tour Guiding Standards includes units title: Prepare and organise responsible and sustainable tourism activities; plan and improve specialized tour commentary to customers; plan and evaluate on-site entertainment and guidance; build, maintain and develop...
36 p hat 09/07/2016 227 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, On-site tour guiding, Thuyết minh du lịch, Tour programme stakeholders, Sustainable tourism activities
Ebook Vietnam tourism occupational standards – Tour guiding: Part 1
The Vietnam tourism occupational standards (VTOS) for Tour guiding cover all tour guiding jobs at five levels from assistant tour guide (Level 1) to tour manager (Level 5). The VTOS Tour guiding standards have also taken account of local tour environments and specialist area such as onsite tour guiding.
131 p hat 09/07/2016 229 1
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Tour guiding, Hướng dẫn du lịch, VTOS Standards, Tour escort duties
Ebook Vietnam tourism occupational standards – Tour guiding: Part 2
Part 2 include units title: Identify staff development needs; initiate and follow disciplinary procedures; recruit, select and retain staff; handle staff grievances and resolve problems; implement occupational health and safety; prepare budgets; manage budgets; manage physical resources; manage daily operations;...
89 p hat 09/07/2016 213 1
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Tour guiding, Hướng dẫn du lịch, VTOS Standards, Manage daily operations
Ebook Vietnam tourism occupational standards – Tourist boat service: Part 1
The following VTOS standards for Tourist boat service staff have been prepared to give tourist boat companies and staff clear guidelines and standards on implementing quality processes in their work and in their businesses. The aim is to enable companies to develop a strong reputation for customer and service quality and thereby improve the business and profitability of their company.
52 p hat 09/07/2016 262 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam tourism occupational standards, Phục vụ trên tàu thủy du lịch, VTOS standards, Tourist boat service, Serve food at table
Ebook Vietnam tourism occupational standards – Tourist boat service: Part 2
"Tourist boat service" - Part 2 in include units title: Conduct a staff performance review; provide on-the-job coaching, deliver a group training session; quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; implement occupational health and safety practices; manage quality service and customer satisfaction;...
56 p hat 09/07/2016 248 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam tourism occupational standards, Phục vụ trên tàu thủy du lịch, Tourist boat service, Maintain food safety, VTOS standards
Ebook Vietnam tourism occupational standards – Travel and tour operations: Part 1
VTOS is structured in units of competence using a modular format so that it is flexible and easily adapted for different jobs, personnel and qualifications. It is suitable for use in small to medium enterprises, large hotels, tour operator and travel companies, as well as for use in colleges and educational institutions. It can be used as the basis for curriculum in colleges. The Vietnam tourism occupational standards (VTOS) for Travel and...
127 p hat 09/07/2016 307 3
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam tourism occupational standards, Tour operations, Điều hành du lịch, Quản lý lữ hành, Travel plan
Ebook Vietnam tourism occupational standards – Travel and tour operations: Part 2
Part 2 of "Ebook Vietnam tourism occupational standards - Travel and tour operations" include contents: Adopt green office principles; develop and design responsible tourism products and services; select suppliers based on responsible tourism principles; develop, manage and monitor suppliers unit descriptor; ensure customers are aware of responsible tourism policies;… and other contents.
137 p hat 09/07/2016 246 3
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam tourism occupational standards, Tour operations, Điều hành du lịch, Quản lý lữ hành, Green office principles
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