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Ebook Textbook of front office management and operations: Part 1 - Sudhir Andrews
Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...
227 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, The tourism industry, Principles of management, Hotel automated systems, Hotel management system, Front office organisation
Ebook Textbook of front office management and operations: Part 2 - Sudhir Andrews
Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...
260 p hat 26/02/2024 16 0
Từ khóa: Textbook of front office management and operations, Hotel management diploma, Global distribution systems, Front desk counter, Concierge services, Guest relations executive, Front office cashier
Ebook Vietnam tourism occupational standards – Front office operations: Part 2
VTOS for front office operations is structured in units of competence using a modular format so that it is flexible and easily adapted for different jobs, personnel and qualifications. It can be used as the basis for curriculum in colleges. VTOS for front office operations consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each...
88 p hat 07/12/2017 295 1
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Front office operations, Bộ phận lễ tân, Manage quality service, Prepare budgets
Ebook Vietnam tourism occupational standards – Hotel management: Part 1
The Vietnam Tourism Occupational Standards (VTOS) for Hotel Management covers the key tasks of a manager of a small to medium hotel, and is focused on developing the competencies (skills, knowledge and attitudes/behaviours) to be able to operate the hotel efficiently and professionally.
62 p hat 09/07/2016 253 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Hotel management, Quản lý khách sạn, Manage front office operations, Manage housekeeping operations
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