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Part 1 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: four paths to success in the hospitality industry; the essence of hospitality and service; success in your hospitality career; preparing for a successful career in the hospitality industry; success through operations and service excellence; guiding the guest experience; harnessing the power...
258 p hat 27/01/2024 16 1
Từ khóa: The Cornell School of Hotel Administration on hospitality, Hotel management, Hospitality industry, The hospitality industry, Predicting customer choices, Managing hospitality operations, Build service quality, Demand management
Ebook Service quality in leisure and tourism: Part 1
Part 1 of ebook "Service quality in leisure and tourism" provide readers with content about: understanding quality in leisure and tourism; the leisure and tourism product; quality as a goal; the consumer; concepts of quality in leisure and tourism; customer satisfaction; the leisure and tourism experience;...
134 p hat 23/04/2023 26 0
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Customer satisfaction, The leisure experience, The tourism experience, Capacity management
Ebook Service quality in leisure and tourism: Part 2
Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...
101 p hat 23/04/2023 31 0
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Delivering quality, Quality management systems, Quality management tools, Human resource management
The objective of this standard is to develop a comprehensive homestay standard that can be adapted by ASEAN Member States as recommended in the ASEAN Tourism Strategic Plan (ATSP): 2011 – 2015 to create quality visitor experience by showcasing their rural resources in a presentable, safe, and attractive manner. The establishment of the standard shall increase the quality of services, facilities and human capital in ASEAN homestay programmes...
20 p hat 27/04/2022 88 1
Từ khóa: Final ASEAN Homestay Standard, Quality of services, ASEAN Tourism Strategic Plan, Tiêu chuẩn du lịch, Du lịch Việt Nam, Chất lượng du lịch
Ebook Vietnam tourism occupational standards – Front office operations: Part 2
VTOS for front office operations is structured in units of competence using a modular format so that it is flexible and easily adapted for different jobs, personnel and qualifications. It can be used as the basis for curriculum in colleges. VTOS for front office operations consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each...
88 p hat 07/12/2017 295 1
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Front office operations, Bộ phận lễ tân, Manage quality service, Prepare budgets
The Conservation of Cultural Landscapes
The starting point and basic organizing framework for this volume is the oft understated, yet obvious truism, that international tourism is part of a much wider set of social, cultural, economic, political and environmental change agents, and should be viewed within this wider context and not in isolation. As a corollary, it is consequently often difficult to distinguish the impacts of tourism from the influences of other dynamic processes,...
296 p hat 23/11/2012 231 7
Từ khóa: tourism smes, service quality, destination competitiveness, hệ thống du lịch, điều phối du lịch, kinh doanh du lịch
The Encyclopedia of Ecotourism.
The starting point and basic organizing framework for this volume is the oft understated, yet obvious truism, that international tourism is part of a much wider set of social, cultural, economic, political and environmental change agents, and should be viewed within this wider context and not in isolation. As a corollary, it is consequently often difficult to distinguish the impacts of tourism from the influences of other dynamic processes,...
666 p hat 23/11/2012 214 4
Từ khóa: tourism smes, service quality, destination competitiveness, hệ thống du lịch, điều phối du lịch, kinh doanh du lịch
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