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Continued part 1, part 2 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: success as a real estate and business owner; hospitality property ownership; gaining maximum benefit from franchise agreements, management contracts, and leases; planning and programming a hotel; measuring hotel risk and financing; success through managerial excellence;...
256 p hat 27/01/2024 13 1
Từ khóa: The Cornell School of Hotel Administration on hospitality, Hotel management, Hospitality industry, Hospitality property ownership, Measuring hotel risk and financing, Hotel revenue management, Addressing employee lawsuits, Hospitality leadership
Ebook Working in hotels and catering: Part 1
Part 1 of ebook "Working in hotels and catering" provides readers with content including: sociology, work and the hospitality industry; getting there - how to become a hospitality industry employee; being there - pay and remuneration in hospitality services; staying there - organization, status and conflict in hotel and catering work; occupations in the hospitality industry;...
127 p hat 27/08/2023 42 1
Từ khóa: Working in hotels and catering, Tourism and hospitality management, The hospitality industry, Hospitality industry employee, Catering work, Accommodation workers
Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role.
23 p hat 30/10/2018 166 2
Từ khóa: The hospitality industry, Human resources, Employee assistance programs, Essentials of discipline, Administering discipline
Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor.
16 p hat 30/10/2018 158 2
Từ khóa: The hospitality industry, Human resources, Positive work environment, Theories of motivation, Employee expectations, Positive work climate
Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning.
17 p hat 30/10/2018 161 2
Từ khóa: The hospitality industry, Human resources, Employee training, Employee development, Job training program, Unit training program
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