» Từ khóa: human resources

Bằng phương pháp điền dã, tổng hợp, điều tra xã hội học và kinh nghiệm làm việc trong du lịch từ năm 2007 đến nay, tác giả bài viết "Thực trạng và giải pháp phát triển nguồn nhân lực du lịch Việt Nam hiện nay" sẽ đưa ra một số vấn đề thực trạng và giải pháp phát triển nguồn nhân lực du lịch, từ góc nhìn của người làm du lịch và đào...

 18 p hat 27/10/2024 10 0 Download

Từ khóa: Kỷ yếu hội thảo khoa học quốc tế, Đào tạo nguồn nhân lực du lịch, Sử dụng nguồn nhân lực du lịch, Phát triển nguồn nhân lực du lịch, Nguồn nhân lực du lịch, Tourism human resource

Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role.

 23 p hat 30/10/2018 185 2 Download

Từ khóa: The hospitality industry, Human resources, Employee assistance programs, Essentials of discipline, Administering discipline

Chapter 6 - Recruiting and selecting applicants. This chapter presents the following content: The labor market, determining labor needs, legal aspects of recruiting and selection, recruiting, selecting the right person.

 28 p hat 30/10/2018 174 2 Download

Từ khóa: The hospitality industry, Human resources, Selecting applicants, Recruiting applicants, Labor market, Sources of workers

Chapter 5 - Developing job expectations. This chapter presents the following content: Job analysis, job description, what a good performance standard can do, setting up a good performance standard, implementing a good performance standard.

 21 p hat 30/10/2018 199 2 Download

Từ khóa: The hospitality industry, Human resources, Developing job expectations, Low productivity, Job descriptions, Performance standard system

Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor.

 16 p hat 30/10/2018 181 2 Download

Từ khóa: The hospitality industry, Human resources, Positive work environment, Theories of motivation, Employee expectations, Positive work climate

Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,...

 21 p hat 30/10/2018 173 2 Download

Từ khóa: The hospitality industry, Human resources, Informally appointed team, Total quality management, Major team challenges

Chapter 12 - communicating effectively. This chapter presents the following content: Good communications and their importance, obstacles to good communication, listening, directing people at work, business, meetings.

 19 p hat 30/10/2018 205 2 Download

Từ khóa: The hospitality industry, Human resources, Communicating effectively, Good communication, Communication process

Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning.

 17 p hat 30/10/2018 178 2 Download

Từ khóa: The hospitality industry, Human resources, Employee training, Employee development, Job training program, Unit training program

Chapter 13 - Delegating. This chapter presents the following content: What delegation means, essentials of delegation, benefits of delegation, why people resist delegation, how to delegate successfully.

 14 p hat 30/10/2018 188 2 Download

Từ khóa: The hospitality industry, Human resources, Benefits of delegation, Delegate successfully, Essentials of delegation

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills.

 16 p hat 30/10/2018 208 2 Download

Từ khóa: The hospitality industry, Human resources, Managerial skills, Functions of management, Theories of people management, Scientific management

Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition), chapter 2 - The supervisor as leader. This chapter presents the following content: You and your people, the nature of leadership, choosing a leadership style.

 14 p hat 30/10/2018 201 2 Download

Từ khóa: The hospitality industry, Human resources, Leadership development, Nature of leadership, Leadership style, Situational leadership

Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively.

 18 p hat 30/10/2018 144 2 Download

Từ khóa: The hospitality industry, Human resources, Equal opportunity, Equal opportunity laws, Increase personal awareness, Managing cultural diversity