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Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 7 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,...

21 p hat 30/10/2018 165 2

Từ khóa: The hospitality industry, Human resources, Informally appointed team, Total quality management, Major team challenges
Lecture Basic Marketing: A global-managerial approach: Chapter 19 - William D. Perreault, E. Jerome McCarthy

When you finish this chapter, you should: Understand how information technology is speeding up feedback for better implementation and control, know why effective implementation is critical to customer satisfaction and profits, know how total quality management can improve implementation including implementation of service quality,...

8 p hat 22/03/2016 246 2

Từ khóa: Basic Marketing, Lecture Basic Marketing, Marketing strategy, Controlling marketing plans, Total quality management, Marketing management process

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